Effective Date: August 2025
Welcome to fix360.store, the official website of FiX360 a trusted provider of maintenance services and products for homes, offices, and factories. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following information from you:
- Personal Information: Name, phone number, email address, and physical address when you place an order or book a service.
- Order & Booking Data: Details about the products or services you request or purchase.
- Payment Information: Billing information (processed securely via third-party payment gateways — we do not store card details).
- Device & Usage Info: IP address, browser type, device, and site usage statistics via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process your service bookings and product orders
- Respond to your inquiries or support requests
- Improve our website, services, and product offerings
- Send order confirmations, invoices, and updates
- Comply with legal or regulatory requirements
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Trusted service partners (e.g., delivery services, technicians)
- Payment gateways (e.g., Easypaisa, JazzCash)
- Legal authorities, if required by law or to prevent fraud or abuse
4. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your data (subject to legal exceptions)
- Opt out of marketing emails (unsubscribe anytime)
5. Data Security
We implement technical and organizational measures to safeguard your data, including secure servers, encrypted transactions, and limited access controls.
6. Cookies & Tracking
We use cookies and third-party tools (like Google Analytics) to understand user behavior and enhance your experience. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to external websites (e.g., product brands or payment providers). We are not responsible for the privacy practices of those sites.
Return & Refund Policy
Effective Date: August 2025
At FiX360, customer satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which returns, refunds, or exchanges may be accepted for products and services purchased through fix360.store.
For Products
We accept product returns under the following conditions:
Eligible for Return
- Defective or damaged items (on delivery)
- Incorrect item sent
- Item significantly different from the description
Not Eligible for Return
- Used or damaged items due to misuse
- Opened or installed products (e.g., pipes, taps, electrical parts)
- Custom-ordered or clearance items
Return Window
- Returns must be requested within 7 days of delivery.
Exchange or Refund Process
- Contact us via email or phone with your order number, photos, and reason for return.
- If approved, we will arrange a pickup or advise you on return shipping.
- Upon inspection, we will issue:
- A replacement (if stock is available), or
- A full refund to your original payment method
For Services
We strive to deliver high-quality services. However, if you are dissatisfied:
Refund Eligibility
- If the service was not delivered as promised
- If the issue recurs after service and is covered by our guarantee
- If the booking was canceled at least 24 hours in advance
Refund Not Applicable
- If the issue is unrelated to our service (e.g., structural damage beyond scope)
- If the problem arises due to customer-installed items
- If the service is canceled less than 24 hours before the appointment
How to Request a Return or Refund
Email us at support@fix360.store or call [your contact number] with the following:
- Your full name
- Order or booking ID
- Reason for return/refund
- Photos (if applicable)
Our support team will respond within 2 business days.
Return Address
[Insert company address or return facility address here]
⚠️ Note:
- Return shipping may be deducted from your refund (unless the error is ours).
- Refunds typically take 5–7 business days after approval.
8. Changes to This Policy
We may update this policy occasionally. All changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions or requests about this Privacy Policy, please contact us at:
FiX360
Email: support@fix360.store
Website: https://fix360.store
